Privacy notice

Who is responsible for your information

Norfolk Bathroom Specialists Ltd, trading as Norfolk Bathrooms, is the controller of personal information collected through our enquiry form. Our company number is 13962524. Contact us at info@norfolkbs.co.uk or 07942 324118.

Information we collect

When you enquire, we collect your name, email address and the details you choose to include in your message. Please do not include sensitive personal information that is not needed for your bathroom enquiry.

The website and its hosting and email services also process technical information such as IP addresses, request details, submission identifiers and delivery records to operate the site, deliver enquiries, detect abuse and resolve problems.

Why we use it

• To respond to enquiries, discuss your requirements and prepare requested quotations: steps taken at your request before entering into a contract.
• To handle general questions, maintain relevant correspondence and protect our website: our legitimate interests in running and securing our business, balanced against your rights.
• To meet legal obligations, where applicable, including record-keeping duties.

Submitting an enquiry does not sign you up for marketing. We do not sell your personal information. This website does not make automated decisions about you.

Who receives your information

Your enquiry is emailed to info@norfolkbs.co.uk using Resend through Lovable’s connection service. Our authorised team and the providers needed for website hosting, email delivery and mailbox services process information for these purposes. We may also disclose information where required by law.

The form does not maintain a separate website enquiry database; messages and associated delivery records may remain in our mailbox and provider systems.

Where information is processed

Our service providers may process information outside the UK. Transfers must be covered by appropriate protections, such as UK adequacy regulations or approved contractual safeguards where required. Contact us for information about the safeguards applicable to your enquiry.

How long information is kept

We keep enquiry information only for as long as needed to respond, manage related discussions and meet applicable legal or dispute-resolution requirements. Relevant information may become part of customer records if you proceed with a project. You can ask us about the retention of your particular enquiry or request deletion where applicable.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information, and object to processing based on legitimate interests. If any processing relies on consent, you can withdraw it without affecting earlier lawful processing.

Email info@norfolkbs.co.uk to make a request. We may need to verify your identity. We normally respond within one month; lawful extensions and exceptions may apply.

You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint. We would also welcome the opportunity to address your concern directly.

Cookies and external services

See our cookie information for browser storage and analytics details. WhatsApp and Instagram are external links, not embedded widgets; opening them takes you to those providers, whose privacy terms apply.